NXi Communications

Current NTS Customers

NXi’s NTS platform is installed at most federal agencies, including Department of Defense sites, as well as state and local government sites, Fortune 500 companies, and many other organizations. There are approximately 350 separate organizations with on-premise NTS servers in place today.
A list of some NTS customers is shown below. Some sites of particular interest, along with some notes, are shown in the next section.

Example organizations with on-premise NTS servers

National Institutes of Health campus in Bethesda, MD.: Dual NTS servers, each with a T1 line, are in place in the Central IT (CIT) data center on the NIH campus in Bethesda. Multiple NIH Institutes are hosted by this single NTS system and managed by CIT. Each Institute is an NTS “domain” in the main system. This means each NIH Institute has its own NTS users, groups, scripts, phone numbers and configuration settings, and in effect, each Institute has its own NTS “virtual server.” Any NTS user, anywhere in NIH, can call or “IM” any other NTS user regardless of Institute.
U.S. Department of Education: The Dept. of Education has had an on-premise NTS system since 1999. Recently the Department awarded a $400 million contract, called “EDUCATE,” to Perot Systems for outsouced IT services. This contract stipulated that all 5200+ Department employees will receive the newest NTS version 7 client software upgrade. Deployment of NTS-7 will be later in 2008.
Internal Revenue Service (IRS): The IRS has installed a 3,000 seat pilot system, primarily to use and evaluate NTS as a secure in-house instant messaging product.
Army Corps of Engineers in Omaha, NE: The Army Corp of Engineers does computer and network certification testing for the Dept of Defense. The Corp performed a security review of NTS, approved it, and deployed NTS on their network.
Navy-Marine Corp Intranet (NMCI): It took 2 years of reveiw and testing, but NTS was approved for the 300,000 node NMCI network and deployed.
All Poison Control Centers in the U.S.: Every poison control center in the U.S. has an on-premise NTS server.

Example organizations with hosted NTS services

Note: The example organizations below are all “hosted” by centralized NTS servers maintained by NXi. Each organization is typically set up as a “sub-domain” in the NTS servers, so that each organization has its own users, groups, scripts, and administrators.

Canadian Hearing Society: The CHS is a fully hosted NTS site with numerous offices throughout Canada. CHS is currently upgrading to NTS version 7. All 300 employees are hosted by centralized NTS servers, and most employees have their own personal “One-Nbr” in the system. CHS has been an active NTS video conferencing user going back to NTS-6.4.
State of Illinois: The state of Illinois was set up as a “hybrid” NTS system where the central NTS server is on-premise on the Illinois network, but telephony and PSTN access is “hosted” off site in an NTS data center. This large site, in operation since 2004, runs NTS clients throughout the state in state offices.
State of Oregon government offices: Since 2006, the State of Oregon state offices in cities and towns around the state are hosted in a central NTS data center as a single NTS domain. Each state offie has each have an NTS phone number for accessibility.
Chicago Public Schools: Each of 700 schools in CPS have NTS client licenses, making the entire school system accessible to text calls from deaf persons.
State of Wisconsin: State of Wisconsin is another example of a hosted NTS system serving state offices.

Example organizations with NTSs call center solution

Fidelity Investment: In the Fidelity Investment NTS system, a single NTS server accepts calls from TTY text telephones, and provides a text menu of choices to the caller. Depending on the callers choices, the NTS server then links the caller through to one of five “back end” call centers for agent assistance.
NCO Financial: This large NTS system provides customer assistance to NCO text callers.

Example schools and universities with NTS systems

Washington School for the Deaf: WSD installed an NTS system in 2003. This was the first integration with a Cisco Call Manager system for NTS, and Cisco subsequently made NXi a Cisco Advantage Partner. This active site will likely upgrade to NTS-7 later in 2008.
Marlton School: This school for the deaf in the Los Angeles Unified School District has a large and active NTS system.
Northern Illinois University: NIU has had an active NTS system since 2002.

The public “NexTalk.net” system

For the last 8 years (since November of 2000), NXi has maintained “public” NTS servers for use by deaf persons 24/7/365. This system has about 8,000 active users, and may be found at www.nextalk.net. This system was the world’s first “internet relay” service, and lets deaf persons call hearing persons using relay services over the internet. It also permits browser and NTS client calls to TTYs over the PSTN.

Navy Marine Corp Intranet
Pentagon
DFAS (Defense Finance Actng Svc)
DLA (Defense Logistics Agency)
Numerous DoD Bases

U. S. Department of Education
U.S. Department of the Interior
U.S. Housing and Urban Development
V.A. Health Administrative Center
Verizon
Washington Protection and Advocacy Systems
Wisconsin Dept. of Workforce Development